Merchandise Return Policy

100% Satisfaction Guaranteed or Your Money Back. OPPO offers a 30-day money back guarantee. We will provide you with full refund of the product's purchase price if you are not satisfied with the OPPO product(s) you purchased directly from us. Please note that shipping costs are non-refundable. Applicable to purchases made from this online store only; if purchasing from a reseller, their return policy applies.

To return the product for refund, please contact us at service@oppodigital.com to obtain a RMA number and return instructions within 30 days of your product purchase. When contacting us, please provide us with your order number for faster service. We would also appreciate any product feedback that you can provide us.

Shipping Policy

Orders for in stock items are normally shipped within 1-2 business days Monday-Friday from the date the order is placed and payment is received. For domestic orders, we offer the following shipping methods:

• Standard - Uses FedEx Ground Service (USPS First Class mail for Remote Control orders). Delivery in 1 to 6 business days depending on distance from Northern California; about 1 business day within northern CA, 2 business days to CA, NV, OR, WA, & ID and 3 business days to MT, WY, CO, & AZ. Not available to HI/AK. Delivery date not guaranteed. View FedEx Ground Transit Time Map
• Priority Mail - Typically 2 to 3 days to major cities in the US; Delivery date not guaranteed; can take up to 14 days. For customers shipping to PR and AFO.
• FedEx 3 Day - Uses FedEx Express Saver Service. Guaranteed delivery in 3 business days. Orders must be placed by 2:00 PM PST to ship same business day. Not available to HI/AK.
• FedEx 2 Day - Uses FedEx Express 2nd Day Service. Guaranteed delivery in 2 business days. Orders must be placed by 2:00 PM PST to ship same business day.
• FedEx OverNight - Uses FedEx Express Standard Overnight Service. Guaranteed next business day delivery. Orders must be placed by 2:00 PM PST to ship same business day.
• Pickup at Mountain View - For customers in the SF Bay Area wanting to pickup their orders directly from our office in Mountain View. No shipping/handling charge.

Please note that FedEx Ground and USPS Priority Mail are NOT guaranteed services. The delivery times are provided by the carrier and are only estimates.

Delivery Signature Requirement: A delivery signature requirement may be added during fulfillment to ensure proper delivery.

On the day your order is shipped, an e-mail containing your tracking number will be sent to you. For more information regarding your order while it is in transit to you, please contact the selected carrier with the tracking number.

International Orders

International orders are usually shipped using USPS Global Express Mail (EMS) with insurance. Shipping cost varies between $30 and $62 depending on the destination country and delivery time varies between 4-15 business days. International customers are responsible for any customs and/or other fees that may be levied on merchandise once it arrives in your home country. Customs charges can vary widely from one country to another. If you are unsure, you should contact the customs agency in your country to find out if the items you are purchasing will be subjected to customs or other fees.

Customer Service

To obtain efficient and effective support, it is best that you contact OPPO customer support at service@oppodigital.com or call us at 650-961-1118. We generally respond to your emails within hours. We are open 9:00 AM to 5:30 PM PST, Monday to Friday.

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