|OPPO Digital, Inc.|
2629B Terminal Blvd.
Mountain View, CA 94043
Phone: (650) 961-1118
We generally respond to e-mails within hours. Our office hours are 9:00 AM to 5:30 PM PT, Monday through Friday, excluding holidays.
Feedback - Let us know what you think of our products, customer service, and/or website.
OPPO Product Support and Firmware Upgrade
Find and select your OPPO product from the list below.
For help with your Roku Streaming Stick, please contact Roku Support.
OPPO Store Help Shopping Cart
100% Satisfaction Guaranteed or Your Money Back. OPPO offers a 30-day money back guarantee. We will provide you with full refund of the product's purchase price if you are not satisfied with the OPPO product(s) you purchased directly from us. Please note that shipping costs are non-refundable. Returns of the Spears & Munsil High Definition Benchmark Disc must be unopened and still in its plastic wrap. Applicable to purchases made from this online store only; if purchasing from a reseller, their return policy applies.
To return an OPPO product for refund, please contact us to obtain a RMA number and return instructions within 30 days of your order's ship date. When contacting us, please provide us with your order number for faster service. We would also appreciate any product feedback that you can provide us.
Orders for in stock items are normally shipped within 1 business day Monday-Friday from the date the order is placed and payment is received. Orders pending security review may be delayed. For orders within the United States, we offer the following shipping methods:
- Standard - FedEx Ground Service (USPS First-Class mail for Remote Control orders) for estimated delivery in 1 to 6 business days depending on distance from Northern California; about 1 business day within northern CA, 2 business days to CA, NV, OR, WA, & ID and 3 business days to MT, WY, CO, & AZ. Not available to HI/AK. Delivery date not guaranteed. View FedEx Ground Transit Time Map
- Priority Mail - Typically 2 to 3 days to major U.S. cities; Delivery date not guaranteed; can take up to 14 days. For customers shipping to PR and AFO.
- FedEx 3 Day - FedEx Express Saver Service for guaranteed delivery in 3 business days (Monday through Friday, not including Saturday/Sunday). Orders must be placed by 2:00 PM PST to ship same business day. Not available to HI/AK.
- FedEx 2 Day - FedEx Express 2nd Day Service for guaranteed delivery in 2 business days (Monday through Friday, not including Saturday/Sunday). Orders must be placed by 2:00 PM PT to ship same business day.
- FedEx OverNight - FedEx Express Standard Overnight Service for guaranteed next business day delivery (Monday through Friday, not including Saturday/Sunday). Orders must be placed by 2:00 PM PT to ship same business day.
- Pickup at Mountain View - For customers in the SF Bay Area wanting to pickup their orders directly from our office in Mountain View. No shipping/handling charge.
Delivery Signature Requirement - A delivery signature requirement may be added during fulfillment to ensure proper delivery.
Tracking your Shipment - On the day your order is shipped, an e-mail containing your tracking number will be sent to you. For more information regarding your order while it is in transit to you, please contact the selected carrier with the tracking number.
Sales Tax - California sales tax will be applied to all orders shipping to a California address.
International orders are usually shipped using USPS Express Mail International (EMI) or FedEx International Economy. Delivery time via USPS EMI varies between 4 to 15 business days and is typically handled by the local postal service in your country/region. International customers are responsible for any customs and/or other fees that may be levied on merchandise once it arrives in your country/region. Customs charges can vary widely from one country/region to another. If you are unsure, you should contact the customs agency in your country/region to find out if the items you are purchasing will be subject to customs or other fees.