|
FREQUENTLY ASKED QUESTIONS
General Questions
HDMI/DVI Input Questions
DivX/XviD Questions
Q: Does OPDV971H support HDCP compliant digital video displays?
A: Yes, the OPPO OPDV971H does support HDCP compliant displays as well as non-HDCP compliant displays.
Q: What makes OPPO OPDV971H's picture quality exceptional?
A: The OPPO OPDV971H comes with the Genesis FLI-2310 Faroudja chipset mating with the Mediatek MPEG decoder. This unique combination allows you to get top notch de-interlacing coupled with the extremely responsive core. The Mediatek chipset is also excellent with chroma performance so the Faroudja chipset doesn't have to do much if any filtering. This results in a sharper, crisper overall image.
Q: How do I access the 5th tab, the "Preference Page", in the Setup menu? I was only able to access the first 4 tabs for programming.
A: The 5th tab is only accessible when the OPPO OPDV971 player is fully stopped from playing. Stop the DVD playing by pressing the Stop key twice on the Remote. Then press the Setup key to access the 5th tab – the Preference Page.
Q: What is the universal remote control code for the OPPO OPDV971H?
A: The OPPO OPDV971H uses a unique set of remote control commands, which may have not been included in the code library of your particular brand and model of universal remote. However, many customers have reported success in programming learning remotes from such popular brands as Harmony, Philips Pronto, and One for All. If you have a learning remote, please follow the manufacturer's instructions for learning individual commands.
For Philips Pronto users, we have made available the remote command codes and a PCF file. The remote command codes (HEX) requires manually setting the IR codes into your remote. The PCF contains a pre-designed OPDV971H device entry which can be copied to your remote using the ProntoEdit NG program.
Download Remote Command Codes File (HEX)
Download TSU3000 PCF File
For users of remote controls with the JP1 connector, there is a customer contributed configuration file courtesy of Hi-Fi Remote.
Q: Why did I get "Unknown Disc" error message when upgrading the firmware?
A: After you download the firmware files from the OPPO Web site, you'd need to burn them as the image files, not as data files, onto the CDs.
If you use Roxio's Easy CD Creator, please follow these steps:
1. Download the CD1 and CD2 image files from the OPPO web site and save them to a known location on your computer
2. Open Roxio Easy CD Creator
3. Click File , and then click "Record CD from CD Image"
4. Open the downloaded CD1 image file
5. Click Burn to burn CD1
6. Repeat #3-#5 steps to burn CD2
7. Follow instructions to upgrade the firmware.
Q: Can I buy and pick up the player from your Mountain View office? If yes, how?
A: We are more than willing to accommodate local pickup of our products. To arrange a local pickup, please select "Pickup from Mountain View, CA" from the pull down box when selecting shipping method of your order from the OPPO on-line store. Once your order has been processed, an e-mail will be dispatched stating your order is ready for local pickup. Please arrange a time between 9:30AM and 5:30PM to pickup the unit.
Q: What causes Audio sync issue?
A: The Audio-sync error can be caused by several factors. The most common are video source (DVD mastering) and video buffering.
How the DVD was mastered will affect the overall playback. There are many DVDs which have been mastered incorrectly and suffer from slight audio-syncing not matter what player or display unit is used. The effect of de-syncing can be so negligible it is barely noticeable, to such an extreme that whole audio bits are audible before the according visual actions.
Another common type of Audio-sync errors is the cumulative effect of video buffering. In order to produce the best possible video quality, when the Faroudja chip in the DVD player performs de-interlacing and scaling, it may need to buffer some video frames to do motion analysis. This introduces a slight delay to the video. Usually this delay is not noticeable by the viewers. Certain displays also buffer video frames for many reasons – to scale up the 720p or 1080i video to the display's native pixel resolution, or to process the video in order to reduce the "rainbow effect" on some DLP displays, or even to do motion analysis and adaptation (duplicated effort but cannot be turned off). The buffering by displays introduces another video delay. Since normally audio is not delayed, the cumulative video delay becomes noticeable and causes the Audio-sync problem. The problem happens rarely and randomly because the time it takes the DVD player and the display to process the video depends on the complexity of the video scene.
As a rule of thumb, if the Audio-sync error occurs infrequently and at preset moments, it is a DVD mastering issue. When it occurs frequently and is not repeatable by rewinding, stopping and resuming playback, then there are several steps you can take to prevent instances of Audio-sync errors. See below.
Q: How to fix Audio-sync issue?
A: Audio syncs are DVD player, display device, and DVD discs dependent. From DVD player perspective, the solution to the Audio-sync error is to introduce an audio delay to compensate for video buffering. There are two ways to do this: 1. The OPDV971H has an audio delay feature. To access this feature, press the Setup button, then select Delay in the Audio tab. Audio delays are selectable from "no delay" to 50ms in 10ms intervals. 2. Some audio receivers can also adjust audio delays. The optimal audio delay depends on the display device so it can only be obtained by experimenting. For extreme cases, Stopping and Resuming DVD playback will stop Audio-sync errors.
Q: Does the OPDV971H support HDCD?
A: The OPDV971H fully supports HDCD. When a HDCD track or HDCD disc is played, the on screen display (OSD) will show "HDCD" briefly. During the entire track, the front panel display will show the "HDCD" icon. When a standard CD track is played, the OSD will show "CD" briefly and the front panel display will show the "CD" icon. HDCD decoding is done by the OPDV971H if analog audio output is used. When digital audio output is in use, it is the responsibility of the AV receiver to decode the HDCD digital stream.
Q: My 4:3 content is being stretched. Why is that and how to fix it?
A: The OPDV971H automatically stretches 4:3 content to fit a widescreen display if the TV Display in the General Setup menu is set to Wide. For the best possible playback of 4:3 content, set the TV Display to Wide/SQZ.
Q: How do I turn the blue light off in a complete dark theater room?
A: To turn off the blue lights and front LCD on the 971H, press Setup button and you will see the General Setup tab. In the General Setup tab, set Light to Off.
Q: Does the OPDV971H support 240v? Why does the label on the back of the player states support only for 110v?
A: To be FCC compliant, the player is listed to support 110v/60hz on the back. However, the internal power supply in the 971H unit is fully compatible with 110~240v 50/60hz. In order for proper playback overseas, only an adapter is needed to change the plug from US standard to your country of residence.
Q: Why should I buy the OPPO DVD player when my HD display has an internal scaler?
A: That’s because, in general, the scaler in a high-performance up-converting DVD player, such as the OPDV971H, is more specialized in de-interlacing and scaling DVD signals than an HD display's scaler, leading to better picture quality. The process of converting a standard-definition DVD signal to the native resolution of your HD display may cause a host of video artifacts if not performed properly. These flaws will be especially noticeable on large and high-resolution screens. Quality de-interlacing and scaling are the key components to stable, artifact-free movie watching, and frequently the components built into the display (and into many competing DVD players) to perform these tasks are not up to the challenge. The top-quality Faroudja scaler, built into the OPDV971H, is more suitable for up-converting DVD video signal to high def video signals, because:
- The de-interlacing and scaling are performed at the point closest to the video source, thus avoiding video artifacts that can be introduced when analog video signal travels from the DVD player to the TV display. Once unconverted to HD signal, the video signal is carried to the TV in pure digital format via DVI or HDMI output, and is no longer susceptible to analog noise.
- The Faroudja up-converter in OPDV971H has a direct digital hookup with the DVD reader, so that it can get the flags and additional information encoded in the DVD disc directly and performs the up-conversion accordingly. Doing up-converting outside of the DVD player may lose this advantage.
Q: Is there a firmware update that will add discrete on/off remote codes to the OPDV971H so that I can use my universal remote control to turn on/off all my AV equipments at once?
A: Due to existing hardware limitation, it is impossible to add discrete on/off to the current OPDV971H via a firmware update. The reason is that the 971H hardware was designed to have a "true standby" mode. When the power is turned off using either the remote or the power button on the player, the entire DVD player shuts down. The main processor which is in charge of interpreting the remote code is turned off completely. The only circuits with power are the standby power supply and the IR sensor board. The IR sensor board can only interpret one remote code, which is the current ON/OFF code. When it receives this code, it turns on the main power supply thus bringing the player out from standby mode. Because the main processor is turned off in the standby mode, it is impossible to interpret a discrete on/off remote code with it.
Q: I own a standalone DVD recorder and am experiencing playback problems. Every DVD I record will slow down, pause, and speed back up randomly when played on the 971H. Audio is not effected.
A: We are currently aware of this problem and our engineers have been informed. Currently, all standalone DVD recorders have playback issues when mated with the 971H. It is advisable that all DVD recording is done through the computer, and not the standalone DVD recorder.
Back to List of Questions (Top)
Q: Which DVI setting should I select for my display for best picture quality? Does the 1080i via DVI always give me the highest picture quality?
A: We recommend that you select the closest resolution that is, ideally, a 1:1 mapping to the native pixel count or scan rate supported by your video display device. For most ED Plasma, 480P gives the best quality. For HD Plasma or typical consumer LCD projector such as Sanyo Z2, Marantz and other Mustang HD2 DLP units, 1280 x 720 (720P) works best. Some rear projection or CRT HDTVs support native 1920 x 1080i, and for these units, select the 1080i output mode.
Q: Does the OPPO OPDV971H work with displays that have HDMI input?
A: Yes. HDMI is a superset of digital video interface with audio signals, and is backward compatible with DVI signals. The DVI output can be easily converted to HDMI using a DVI-to-HDMI converter, or a DVI/Male to HDMI/Male cable.
Q: What kind of DVI cable should I use?
A: OPPO OPDV971H outputs in DVI-D format, and its package comes with a 5-feet DVI-D cable.
Q: How do I change to the desired DVI mode?
A: Press the DVI button the remote to cycle to the desired DVI output mode when the player is in stop mode.
Q: Whenever I press the DVI button I get an "Illegal Operation" circle in the top left of the screen. What should I do to change to the desired DVI mode?
A: In order to change DVI modes, all disc playback needs to be stopped. Press the Stop button to stop all disc playback. Press the DVI button on the remote to cycle to the desired DVI output mode. Resume playback by pressing the Play button.
Q: When changing the DVI settings, my display does not show which DVI setting has been changed to. How do I know the DVI setting then?
A: Every time the DVI mode has been changed, a display of the new DVI setting will appear in the upper left corner of the screen. This display lasts for about 2 seconds (5 seconds for firmware version OP971-C-1012). While most display devices can show what the input resolution is, some display devices will not refresh to the new DVI mode fast enough and will miss this message. To check the DVI mode selection, please connect the 971H to the display unit using analog (composite, S-Video, Component) cables and cycle through the DVI modes until the desired mode has been selected. Return to using your DVI connection.
Q: My display unit does not have a DVI or HDMI input. Can I use a DVI to VGA (RGB) adapter?
A: Unfortunately, no. VGA is an analog interface, whereas the OPDV971H is a purely digital DVI interface. Consequently, the OPDV971H will not transmit an analog signal. In order to use the OPDV971H on a VGA (RGB) device, you would need a separate digital to analog converter for VGA output. Please note some DVI-VGA adapters that come with computer video cards will not work, because those adapters only work for DVI-I output, which has both digital and analog signals. The OPDV971H has a DVI-D output, which is purely digital.
Q: Does OPDV971H work with TVs and projectors with HDMI input? Will I have any video quality loss going from DVI to HDMI? How do I handle the audio part?
A: Yes. You can connect OPDV971H with your HDMI display device using the DVI to HDMI cable provided by OPPO. There will be no quality loss associated with the conversion from DVI to HDMI, since HDMI is compatible with DVI.
Audio can be handled one of two ways: analog and digital out. Analog out requires the use of White and Red cables to be plugged into the back of the 971H's Mix Output and mated with the TVs stereo input for HDMI. Please note that some HDMI television units will use a mini-jack (1/4" plug) for HDMI audio. Digital out requires a receiver unit. Digital output can be done either through the Digital or the Coaxial ports of the 971H and the corresponding receiver inputs.
Back to List of Questions (Top)
Q: What DivX / XviD subtitles does the OPDV971H player support?
A: The OPDV971H player supports .SRT, .SMI, .IDX and .SUB formats, and can be enabled/disabled using Subtitle key on remote.
Q: What is the highest supported DivX resolution for OPDV971H?
A: Currently, 720 by 480 is the highest DivX resolution that the OPDV971H supports.
Back to List of Questions (Top) |
Shopping Cart
Products > OPDV971H 720p/1080i Up-Converting DVD Player with DVI Output > FAQ 
Shopping Cart
