OPPO

Repair Feedback

You recently sent in your OPPO product to us for servicing. We would appreciate a few minutes of your time by providing us feedback on your service experience with us. Your responses will be kept private and will be used to help us improve our customer service.

1. How would you rate your overall experience with the servicing of your OPPO product?

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2. Was your OPPO product fixed right the first time?

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3. How confident are you that your OPPO product was properly serviced?

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4. How would you rate the ease of obtaining service for your OPPO product?

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5. How would you rate the time it took to have your OPPO product serviced?

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6. How would you rate the condition of your OPPO product upon return from service?

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7. How would you rate the explanation of the servicing of your OPPO product in the repair letter?

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8. How confident are you in the reliability of your OPPO product?

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9. Do you have any feedback or additional comments regarding the servicing of your OPPO product?

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10. Do you have any suggestions for improving our repair service?

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